To Whom It May Concern:
I would like to provide a reference for Rob and Justin Scribner of ServiceNet Medical X-Ray. We bought our 9 mega pixel CCD/ Cesium full body x-ray unit as well as digital dental x-ray unit with laptop computer at the end of 2012. I met Rob at the 2012 Midwest Vet Conference, he was an exhibitor. After I had personally researched and compared various different technologies and systems, Rob educated me on the pros and cons of each. He then gave me quotes for different qualities of mega pixel systems he offered that were well below/ very competitive with other sellers.
Since I had already priced the bigger outfits selling similar systems, I was frankly somewhat surprised at this and questioned if it was a bit too good to be true. I learned that the price was lower due to his direct purchase of subcomponents from the manufacturer as well as low overhead of his office. Essentially the entire full body unit (table, generator, and computer) was engineered, built, assembled, and embossed with our own personalized logo at their facility in Albany, OH. The dental unit, however, was outsourced from a supplier in New York, NY.
Justin did all of the installation at our hospital. Overall, we have been very happy with both units. Initially there were some fine-tuning issues to adjust techniques with the full body unit, but the performance was good from the beginning. Justin was especially very helpful with this and able to make adjustments over the phone using an internet connection directly into the computer. We ended up with excellent images on a consistent basis. We did have operational problems with the dental unit early after installation that both Rob and Justin worked on diligently despite the fact that it was primarily the New York firm’s responsibility. It turned out that the x-ray tube was defective out of the box as well as some software problems with the computer.
I feel that Rob and Justin went well above the call of duty to work with the manufacturer as well as on-site repair to get the whole unit working correctly. It now takes consistent, reliable, high quality images. Furthermore, I’d like to mention that Rob proved to be an exceptional help in preparing us for a State of Ohio Health Dept. inspection of the equipment. Without his help (that he charged nothing for) we would have spent thousands of dollars. I would highly recommend ServiceNet to anyone considering ANY x-ray equipment. I honestly believe it would impossible to beat their price, performance, and service.